After completion of this course personnel should be able to:
Who Should Attend?
Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees
Defining the Role of the Office Manager
Logistics - The Art of Effective Planning and Organizing
Budgeting - Understanding and Controlling the Finances
Essential Negotiation Skills - Doing Win/Win Deals
Effective Communication - Written and Spoken
Prioritizing - How to Cram 24 Hours into a morning!
Taking Control - Stick to Your Guns
Dealing with Difficult Situation - People and Emotions
Dealing with Pressure and Stress
The Power of Positive Thinking