The Highly Productive and Effective Administrator

Course Properties

Course date: 26-11-2017
Course End Date: 30-11-2017
Location Sharm El-Sheikh

Course Objectives:

         By the end of the program, participants will be able to:

             1- Define the role of productivity and effectiveness in the success of the 21st century


             2- Develop self-leadership capabilities which will enable professional advancement.

             3- Employ their thinking skills to facilitate turning problems into opportunities.

             4- Build excellent relationships with people at all levels.

             5- Organize and plan for the best performance and utilization of their time at the office.

This course is designed for:

Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.


Course Contents:

Productivity and Effectiveness: Gateways to the 21st Century Administrator

  • What Is Productivity?

  •  Efficiency versus Effectiveness: Differences and Practical Uses

  • Optimizing Quality and Quantity of Production through Streamlining

  • Signs of Inefficiencies at your Office

  • Work-Breakdown Structures

Effective Self-Leadership

  • Self-Leadership as a Prerequisite for Leading Others

  • Understanding What Makes you a Leader: Personal Values

  • Performing a Personal SWOT Analysis

  • Building on your Talents

  • Becoming More Proactive

The Thinking Administrator

  • Using Different Thinking Techniques to Boost your Professionalism

  • Using Creativity as a Business Tool

  • Mental Blocks and Ways to Overcome Them

  • Brainstorming your Best Options

  • Solving Office Problems (and Turning Them into Opportunities)

  • Kaizen: Focusing on Continuous Improvements

  • Learning Styles for Professional Development

The Power of your Attitude

  • What is Attitude? Uses of Attitude

  • Perceptions, Beliefs and their Effect on Attitude

  • Going Beyond a Positive Attitude

  • Making Things Happen: The Can-Do Attitude

  • Using your Attitude for Professional Excellence

Developing your Work Relationships

  • Building Rapport with your Manager, Colleagues and Clients

  • Adapting to Different Working Styles

  • Navigating through People Problems and Problem People

  • Enhancing your Presentation/Self-Selling Skills

  • Applying the Principles of Emotional Intelligence

  • Best Practices for Delivering Positive Feedback

 Organizing and Planning for Best Performance


  • Setting Challenging Performance Goals



  • Putting Key Performance Indicators (KPIs) to Work



  • Utilizing Planning Strategies/Forward Thinking



  • Personal Action-Planning



  • Developing a Filing/Document Management System



  • Acquiring Stamina and Resistance to Stress