The Highly Productive and Effective Administrator
Course End Date:
By the end of the program, participants will be able to:
1- Define the role of productivity and effectiveness in the success of the 21st century
2- Develop self-leadership capabilities which will enable professional advancement.
3- Employ their thinking skills to facilitate turning problems into opportunities.
4- Build excellent relationships with people at all levels.
5- Organize and plan for the best performance and utilization of their time at the office.
This course is designed for:
Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.
Productivity and Effectiveness: Gateways to the 21st Century Administrator
What Is Productivity?
Efficiency versus Effectiveness: Differences and Practical Uses
Optimizing Quality and Quantity of Production through Streamlining
Signs of Inefficiencies at your Office
Self-Leadership as a Prerequisite for Leading Others
Understanding What Makes you a Leader: Personal Values
Performing a Personal SWOT Analysis
Building on your Talents
Becoming More Proactive
The Thinking Administrator
Using Different Thinking Techniques to Boost your Professionalism
Using Creativity as a Business Tool
Mental Blocks and Ways to Overcome Them
Brainstorming your Best Options
Solving Office Problems (and Turning Them into Opportunities)
Kaizen: Focusing on Continuous Improvements
Learning Styles for Professional Development
The Power of your Attitude
What is Attitude? Uses of Attitude
Perceptions, Beliefs and their Effect on Attitude
Going Beyond a Positive Attitude
Making Things Happen: The Can-Do Attitude
Using your Attitude for Professional Excellence
Developing your Work Relationships
Building Rapport with your Manager, Colleagues and Clients
Adapting to Different Working Styles
Navigating through People Problems and Problem People
Enhancing your Presentation/Self-Selling Skills
Applying the Principles of Emotional Intelligence
Best Practices for Delivering Positive Feedback
Organizing and Planning for Best Performance
Setting Challenging Performance Goals
Putting Key Performance Indicators (KPIs) to Work
Utilizing Planning Strategies/Forward Thinking
Developing a Filing/Document Management System
Acquiring Stamina and Resistance to Stress