Effective Office Management & Secretarial Administration Skills

Course Properties

Course date: 19-11-2017
Course End Date: 23-11-2017
Location Sharm El-Sheikh

Course Objective:

      At the end of this training, the participants will be able to: 

             · Define and understand the role of the office manager / administrator.         

            · Acquire time management skills required for better office productivity.      

            · Handle telephone calls properly and professionally.      

            · List the main causes of stress and the techniques needed to control them.       

            · Learn communication strategies needed for carrying out responsibilities in an effective manner.  

            · Develop a service attitude and mindset aimed at the internal and external customer.


Who Should Attend:

       This seminar is designed for: 
      Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees

Course Contents:

     - The Role of the Office Manager/ Administrator
           * Perception Versus Reality
           * Competencies Required for Success

     - Effective Communication Skills
           * Improving Credibility and Gaining Recognition
           * Speaking and Listening
           * Being Assertive
           * Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients

     - Key Skills of the Executive Assistant/PA
           * Technical
           * Human
           * Administrative

    - Written Communication
           * Style
           * Layout
           * Clear Writing
           * Proof Reading
           * Memos and Letters
           * E-mails
           * Note-taking from Text
           * Note-taking from Speech

    - Controlling Stress
           * Symptoms
           * Causes
           * Solutions

    - Serving the Internal and External Customer
           * Understanding the Needs of Internal and External Customers
           * Having the Right Attitude
           * Providing Excellent Service
           * Handling Complaints

    - Organizing Meetings
           * Preparing the Agenda
           * Taking Minutes

    - Managing Time
           * Identifying and Eliminating Time Wasters
           * Setting Goals and Priorities
           * Planning and Managing Self and Others' Time

    - Using the Telephone Properly
           * Professional Telephone Behavior
           * Rules for Good Listening
           * Making Appointments