Effective Skills of Dealing with Others

Course Properties

Course date: 12-11-2017
Course End Date: 16-11-2017
Location Cairo

Course Objective:


              At the end of this course, the participants will be able to:
               • Understand why people behave the way they do,
               • Recognize the common causes of breakdown in communication,
               • Look at behavioral types and appreciate individual characteristics, adapting their own style to suit the occasion,
               • Appreciate behavioral options: aggressive, assertive, and passive behaviors, influencing, and persuasion.


Who Should Attend:

              All employees and staff will find this course very useful and valuable.


Course Outlines:
               • Discussion on the challenges of getting along with others.
               • Influence others to the outcome you want.
               • Use the Socratic method to move conversations to “Yes”.
               • Use human relations principles to help change behaviors.
               • Motivate others to get the job done.
               • Work with difficult people.
               • Understand the role of attitude and its effect on relationships.
               • Criticize, and not be hated for doing it.
               • Gain cooperation with an appeal that works every time.
               • Use a win-win approach to create an atmosphere of trust.
               • Replace giving orders while giving encouragement.
               • Learn and practice techniques to win people to your way of thinking.
               • Exercise: Creating Cooperation.