Modern Executive Secretarial Skills

Course Properties

Course date: 12-11-2017
Course End Date: 16-11-2017
Location Cairo

Course Objective:

            At the end of this training, the participants will be able to:

                •  Define and understand the role of the office manager / administrator.

                •  Acquire time management skills required for better office productivity.

                •  Handle telephone calls properly and professionally.

                •  List the main causes of stress and the techniques needed to control them.

                •  Learn communication strategies needed for carrying out responsibilities in an

                      effective manner.

                •  Develop a service attitude and mindset aimed at the internal and external customer.

                •  Control & monitor the office work performance

                •  List the main principles of etiquette & courtesies for special occasions


Who Should Attend:

           This program is designed for:  

               Administrators, assistant administrators, executive secretaries, existing or prospective

               office managers/senior administrators and supervisors of junior level employees


Course Contents: 

                •  The Role of the Office Manager/ Administrator

                                  Perception Versus Reality

                                  Competencies Required for Success


                •  Effective Communication Skills

                                  Improving Credibility and Gaining Recognition

                                  Speaking and Listening

                                  Being Assertive

                                  Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients


                •  Key Skills of the Executive Assistant/PA

                                  Technical

                                  Human

                                  Administrative


                •  Written Communication

                                  Style

                                  Layout

                                  Clear Writing

                                  Proof Reading

                                  Memos and Letters

                                  E-mails

                                  Note-taking from Text

                                  Note-taking from Speech


                •  Controlling Stress

                                  Symptoms

                                  Causes

                                  Solutions


                •  Serving the Internal and External Customer

                                  Understanding the Needs of Internal and External Customers

                                  Having the Right Attitude

                                  Providing Excellent Service

                                  Handling Complaints


                •  Organizing Meetings

                                  Preparing the Agenda

                                  Taking Minutes


                •  Managing Time

                                  Identifying and Eliminating Time Wasters

                                  Setting Goals and Priorities

                                  Planning and Managing Self and Others' Time


                •  Using the Telephone Properly

                                  Professional Telephone Behavior

                                  Rules for Good Listening

                                  Making Appointments


                •  Control & Monitor of Office Work Performance

                                  Concept & Steps of the Control & Monitor  Process

                                  Basic Requirements of the Effective Control & Monitor System

                                  Office Work Performance Standards


                •  Etiquette & Courtesies for Special Occasions

                                  Principles Governing the Rules of Etiquette & Protocol

                                  Principles & Foundations of Good Preparation for the Official Ceremonies

                                       & Banquets

                                  The Rules of the Exchange of Gifts & Compliments to the VIP


                •  Organization of Business Trips for VIPs, Managers, & Senior Figures