Direct Supervisor Skills

Course Properties

Course date: 01-10-2017
Course End Date: 05-10-2017
Location Cairo

Course Objective:

  Why would any company expend hundreds of thousands of dollars to seek, recruit, and hire the best employees then leave their development and performance to “lucky chance” through ineffective supervision/management? Unfortunately that “chance” occurs every time an employee is promoted to a supervisory/managerial position without training in the techniques and practices of effective supervision/management.

.
  How can we “assume” that because one is an excellent engineer, geologist, geo-physicist, etc. he/she will somehow automatically just “know” how to supervise and manage personnel? A supervisor, regardless of technical expertise, can make an error setting off an uncontrolled and disastrous chain reaction unless he/she has command of principles and practices leading to employee effectiveness, productivity, and teamwork.


  The first-line and mid-level supervisor has more direct effect on employees and the productivity of a work group than any other single entity in the organization. This course increases the confidence and productivity of supervisors who may be scientific or technical specialists, but have minimal training in the science and art of supervision.  Skills in human relations, communication, motivation, and leadership are essential tools for the supervisor/manager. This course provides techniques enabling supervisors to efficiently use one of the greatest resources a company has – its people. In the course participants also study, discuss, and apply core techniques to authentic oil industry personnel crises routinely confronting supervisors.
.

Who Should Attend:

  Current or soon-to-be-promoted first-line and mid-level supervisors responsible for the daily performance of a work unit and the personnel in that unit
.

Course Contents:

     • Profile of a supervisor: how one behaves, what a supervisor does, self-assessment
     • Leadership dilemma: popular versus proper, leadership styles, types of leaders
     • The supervisor and productivity: quantity or quality, the production pyramid, supervisory

          behavior and production
     • The need for communication: patterns of miscommunication, the skill of listening  
     • Training employees: how people learn, supervisor or coach, five fundamentals of training
     • Motivation: the needs of man, positive and negative factors
     • Employee morale: determining, improving, strengthening
     • Maintaining discipline: persistence, positive, negative

     • Evaluating employee performance: types and uses of appraisals, avoiding errors
     • Overcoming resistance to change: conflicts from change, articulated and unarticulated gripes
     • Group behavior: characteristics of groups, group cohesion, the worker and the group  
     • Managing your boss: assisting, relating, your greatest resource

.