Certified Administration and Office Management Professional

Course Properties

Course date: 24-09-2017
Course End Date: 28-09-2017
Location Cairo

Course objectives:

          By the end of the program, participants will be able to:

               • Define and understand the role of the office manager/administrator.

               • Implement communication strategies needed for carrying out responsibilities in an effective

                 manner.

               • List the main causes of stress and apply the techniques needed to control them.

               • Organize meetings effectively.

               • Develop a service attitude and mindset aimed at the internal and external customer.

               • Apply time management techniques required for better office productivity.

               • Handle telephone calls properly and professionally.

 

Who Should Attend?

        Administrators, assistants, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior-level employees.

Course Contents:

        The Role of the Office Manager/Administrator

               • Perception versus Reality

               • Competencies Required for Success

               • What it Takes to Be a Professional at Work

               • Identifying Your Role

       Effective Communication Skills

               • Improving Credibility and Gaining Recognition

               • Importance of Having Positive Attitude

               • Being Assertive

               • Selling your Ideas to the Boss, Colleagues, Subordinates and Clients

               • Preparing a Professional Presentation

      Written Communication

               • What Constitutes Professional Business Writing

               • Style and Layout

               • Obtaining your Objective with the Reader

               • Reader of Expectations

      Stress Management Techniques

               • Causes and Symptoms

               • Identifying your Stressors

               • Formulating a Comprehensive Stress Management Plan

       Organizing Meetings

               • Elements of an Effective Meeting               

               • Preparing the Agenda             

              • Taking Minutes of Meetings

       Serving the Internal and External Customer

               • Understanding the Needs of Internal and External Customers

               • Removing Services Barriers

               • Providing Excellent Service

               • Handling Complaints

      Managing Time

               • Identifying and Eliminating Time Wasters

               • Setting Goals and Priorities

               • Using Measures to Control and Improve your Effectiveness

               • Planning and Managing Time for Self and Others

               • Preparing Time Logs and Learning from Them

      Using the Telephone Properly

               • Professional Telephone Behavior

               • Rules for Good Listening

               • Dealing with Difficult Callers

               • Identifying Common Phone Problems and Formulating Solutions