Business Process & Project Management
Course End Date:
Through this program, you will:
• Learn the industry standard framework for managing and improving business processes.
• Develop skills such as process analysis and process improvement.
• Learn how to apply basic facilitation and change management skills to assist the adoption of
new and improved processes.
• Productivity is Enhanced with Mature Project, Process, and Product Management
To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding process and describes tried and true process management concepts and techniques. It explains the foundation of using and developing metrics, and it describes the role of the Process Owner, the most crucial member of a Business Process Management effort. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class. Class, team, and individual exercises provide practice based on information gleaned from a detailed case study. It is also the foundation for other BPM courses.
To harness the work done in organizations, and to increase productivity, it is essential to understand how to model business processes. This course explores the need for modeling business processes, how process modeling is one part of a larger framework for achieving higher quality through Business Process Management, the essential steps to process modeling, and the critical success factors for making the effort successful. It provides a practical framework for understanding and modeling business processes and describes how to develop a variety of process model types.
The most common process modeling standards are taught, assuring you the maximum applicability to your environment. Last, it provides valuable facilitation tips and techniques to help ensure that your modeling sessions stay focused, and are viewed as successful by all involved.
Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. This course explores the need for a business process focus, the essential steps for process improvement, and the critical success factors for making the effort successful. It provides a practical framework for improving process and describes many tried and true process improvement concepts and techniques. Lastly, it provides valuable tips and techniques to introduce process changes effectively, to get the most from your process improvement effort. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment, and use the techniques immediately upon leaving class.
Who Should Attend:
Process and business analysts, business process owners and executives, project managers, general business staff, anyone who needs the skills to improve and/or manage business processes, and anyone who needs the skills to understand, model, and manage business processes.
• Business Process Management (BPM) Fundamentals
• Business Process Modeling / Analysis Overview
• Business Process Design and Improvement Overview
• Business Process Performance Management
• Transform Your Organization for BPM
• Business Process Modeling (BPM) Concepts
• Framing the Process
• Process Mapping
• Refining Process Maps
• Effective Facilitation Techniques for Process Modeling
• UML and BPMN notation
• Process Maps in Requirements
• Automation and Enterprise Process Modeling
• Business Process Improvement (BPI) Foundation
• Business Process Design
• Transformation Processes
• Project Management in Business Process Management
• Best Practices
• What is a Process?
• What is Business Process Management?
• Is a Project a Process?
• Projects VS Operational Processes
• Word Association Game
• Business Process Management Organizations
• Structure of BPM Body of Knowledge
• Burlton's BPM Approach
• Harmon's Approach
• BPM Approach by Jeston & Nelis
• Comparison of BPM Approaches
• Generic BPM Approach
• Six Sigma
• Six Sigma in Business Process Management
• Amount of Process Change
• Reengineering the Corporation
• Competitive Strategy, Competitive Advantage
• Architecture (Improving Performance)
• Rummler's Processing System
• APQC's Process Classification Framework
• The Enterprise Characterized by the Value Reference Model
• Business Mission & Strategy
• Corporate Governance
• Process Improvement / Change
• Process Maps
• Common Issues with Process Maps
• Modeling Standard by the Object Modeling Group
• SIPOC / IGOE
• Guiding Processes
• LEAN Thinking
• Challenges of Business Process Management
• Burlton Elegance Model
• Examples of Elegance Model